Information System for Goffredo’s Pizza

Question: Write a report on Information System for Goffredos Pizza. Answer: Introduction Goffredos Pizza is a sugarcane famersin store that is located in the small village of Farawaytown within the remote northern Queensland. The current operation of the store is that the customer orders their pizzas either by the shop or visit the store to collect their orders. The Sales Assistant, Maria takes the payment for the order from the customers either by cash or card as well as returns the change to them. The store manager becomes familiar with the use of information system for their store. It should be used to track, distribute as well as store the information from gathered data to other persons. The information system is useful for Goffredos Pizza as it helps in information technologies for instant messaging as well as emails. Information system allows the sugarcane famersin store to open their store for 24*7. Apart from this, the new information system promotes efficient operation of the store as well as improves over the supply of information to the decision makers. After making the decision of implementation of an information system for ordering of pizza and receiving of payment for the order, the entire report is presented to the CEO for further examination. After approval from the CEO, the implementation of an information system is carried forward. The report is based on current and new information system for Goffredos Pizza. A business analyst is hired to examine the existing information system for the store. Firstly, it reflects on outsourcing of ICT, and a report is presented to the CEO of Goffredos Pizza to undertake decisions on the advantages and disadvantages of outsourcing for the store. The scope of the use of information system is also recommended with aspects of ICT development and maintenance. Secondly, the process flow model is analyzed for the information system contains activities such as a request for information, supplier selection, contract negotiation, and implementation as well as service management. Thirdly, a request for information is included in the report that gives the issues to identify the potential supplier for the system. Fourthly, a document is presented to the CEO of the store to evaluate the tenders. A list of KPI and SLA are also included in outsourcing their ICT. Finally, the entire report is presented to the CEO to evaluate if the use of information system for Goffredos Pizza should be useful or not. The report consists of objectives, processes, scope, solutions over the issues as well as potential suppliers. Recommendations are given to overcome the identified issues with the use of information system for Goffredos Pizza. Task 4.01 Journal Task 4.02 Outsourcing of ICT for Goffredos Pizza Research on outsourcing of ICT to prepare report for CEO The Business Analyst recommends the store to become more agile, improve their operational efficiency, reduce the cost as well as meet the needs of their customers for new technologies more rapidly. The data helps the organization to become more agile as well as flexible in their business operations (Rachman, Gregory Narayan 2015). The data are delivered by using IT outsourcing services that used to encompass their cloud services, network as well as a data center. Outsourcing of ICT is useful for Goffredos Pizza to maximize their delivery as well as take out services success. The business analyst thinks to contract an outside delivery service for Goffredos Pizza so that outsourcing of ICT is the better choice for their business operations. Their pizza delivery services become more cost effective as there is no requirement of any additional payroll. The staffs can use in-house labor rather than the delivery work (Ross Blumenstein 2013). The delivery services take greater coverage of the area as well as the distance that makes the option more suitable for the customers. No need for any delivery vehicles or any other equipment as the delivery service should be done on an online basis (Hyvonen 2015). The delivery service should manage the delivery phone line. It saves the payment of the use of the phone as well as labor. Therefore, it reduces the cost of labor. Goffredos Pizza thinks to outsource their information system so that they can make a cheaper contact with the third party (Cordella Tempini 2015). They can outsource their data storage requires as they do not want to buy their own data storage devices. By optimizing the ICT outsourcing, it helps to reduce the recurring charges of ICT, efficiently manage the service providers of ICT as well as align with the ICT services as per the business requirements (Ndubisi, 2013). The business analyst optimizes their ICT outsourcing by identifying the alignment of the ICT services, evaluating the required ICT services for better performance in their pizza services and ensuring that better services are given. It is also reducing the cost of services as well as verifying that the service providers of ICT are not over changing. Therefore, with the outsourcing of ICT, Goffredos Pizza delivers a global pizza delivery services to their customers (Zanfei Seri 2016). The customers can choose wide varieties of options for ordering their takeout food, from phoning within an order in order to enter the ordering information online. Objectives of Outsourcing of ICT for Goffredos Pizza The following are the objectives of outsourcing of ICT for Goffredos Pizza: To reduce the risk as well as cost of their business operations To achieve greater agility for competitive advantage within the marketplace To meet the requirements of employees for new applications as well as technologies To range from the infrastructure to the software development, support as well as maintenance To meet the requirements of the customers as well as increases the satisfaction level To deliver the customers orders within time and reduce payment errors To make their business operations more efficient and faster Advantages and Disadvantages of Outsourcing for Goffredos Pizza In order to access the advantages as well as disadvantages that ICT outsourcing brings within developing an effective use of information system in sugarcane famersin store such as Goffredos Pizza. Due to the huge amount of completion, Goffredos Pizza has made their ICT outsourcing an attractive management tool to cut their expenses within non-core activities (Lamsam, Qureshi Xiong 2015). With the decision of outsourcing, the store faces a lot of benefits but also some risks associated with it. After examining the entire business operations of Goffredos Pizza, the business analyst should be aware the organization of advantages as well as disadvantages of outsourcing before making the decision in order to outsource (Tsakissiris 2016). Goffredos Pizza is selling pizza to the customers of Farawaytown within the remote northern Queensland. Pizza delivery services are most common ICT services activity that is outsourced. With the advancement in technology, the vendor business should be up dated as well as synchronized. It makes their pizza delivery services easier to sell their products as well as serves their customers in a possible way. Advantages of Outsourcing ICT for Goffredos Pizza ICT is vital to the Goffredos Pizza as each of its operational aspects are controlled by ICT such as stock, payroll, method of communication as well as distribution. ICT is required to run the store as it is required to plan, monitor, audit and communicate between the store operations (Aiello, Dulskaia Menshikova 2016). At the distribution side, the instructions from the mainframe computer go to the pizza delivery boy directly. It shows the integration of the IT departments by using ICT. Outsourcing helps to serve the customers in the best possible way as well as gives them a new way to purchase their food items. It maintains loyalty as well as profit margin (Mohanta Das 2016). It helps the Goffredos Pizza to become competitive in the market as none of their competitors is using this type of technology for their store (de Carvalho, Poleto Costa 2016). It increases their ability to reach their goals by reducing time, minimizing the operational cost as well as reducing the risks among human. Disadvantages of Outsourcing ICTfor Goffredos Pizza At the time of outsourcing of the business processes, it is difficult to manage the offshore provider as compared to manage the business processes in an organization. Due to outsourcing, a lot of employees lost their jobs. Therefore, they might not like the idea, and it results in lack of interest and lack of quality work (Szuster Szymczak 2016). The quality of the service, which is given by the service provider, is not guaranteed, and therefore, the outsourcing of ICT creates possible redundancies for the store. It reduces the direct communication among the organizations as well as customers, and it gives an impact on the relationship building process (Kamal Chen 2016). It is seen that the lack of communication leads to dissatisfaction of the customers. The result is that the total implementation time of the information system suffers. If Goffredos Pizza terminates the agreement with their outsourcing entity, then there may be a chance of risk of stolen of confidential as well as sensitive information. Different outsourcing delivery models for Goffredos Pizza With outsourcing of the ICT, the benefits are significant with an involvement of risks when the communication mode becomes a potential barrier. Five types of delivery models are employed in outsourcing of ICT are as follows: Onsite Delivery Model: The vendor of outsourcing places the experienced professionals at the site in order to perform pre-defined tasks such as specifications development, implementation of a system, testing, execution as well as maintenance of the entire information system for Goffredos Pizza (Nicoletti 2016). Offsite Delivery Model: The outsourcing vendor bears the cost of the store space, computers, equipment to ensure that the store gets all the resources required to complete the implementation of a new information system to perform payment and ordering activities. Offshore Delivery Model: The entire project is carried out to offer lower cost of labor. The entire progress is to be monitored through scheduled messages as well as face-to-face contact (Bergholm 2016). It is also flexible in order to shift the scope of the outsourcing of ICT. Nearshore Delivery Model: It is different from the offshore delivery model, as the offshore vendors are located in the country close to the country of customers. It also allows frequent travel between the sites that makes it cost-effective (Sebesta 2013). It reduces the communication overhead to a minimum. Hybrid Delivery Model: It integrates the benefits of the onsite as well as offshore delivery. This delivery model delivers with the cost effective offshore model (Koski 2013). It gives face-to-face contract crucial in order to prevent communication gaps as well as ensure the success of the implementation of new proposed information system. Scope of Outsourcing Goffredos Pizza consists of outsourcing of their ordering delivery services as they are outsourcing it after the sales services as well as customer services. The scope of outsourcing of their ICT helps to implement a proper ordering method. They move beyond the traditional telephone orders (Khidzir, Mohamed Arshad, 2014). For instance, Goffredos Pizza is equipped to receive text message orders from the phone devices. For the young as well as teenage market, this way of ordering method is fast as well as a convenient way to order the food items. Advances in the ordering process provide greater convenience as well as speed for the customers (Mohanta Das 2016). The faster the store takes the order, more likely they can find more customers walk in for to go orders. The business analyst should check for the accuracy of their services so with the delivery orders. Outsourcing of ICT has an accurate order entry system that understands the ordering task correctly as well as effectively at t he first time. Task 4.03 Process Flow Model for Goffredos Pizza The process flow model includes the information based on the connection between the systems. In this particular report, the process flows model consists of activities that are involved in specifications such as a request for information (RFT), request for tender (RFT), selection of the suppliers, contract negotiation, implementation as well as service management. Based on these activities, the particular service process flowchart shows those that are required to execute in order to successfully implement the new information system (Weske 2012). The activities are also executed in service management of their pizza service programs. Those activities are intended as the guides for consideration the project plan for services programs. Request for information: It shows the business process of Goffredos Pizza in order to collect the written information regarding the capabilities of the suppliers (Scheuerlein et al. 2012). Request for tender: The process flow model for Request for tender shows that the process of applying for the tender. It consists of invites offers from the potential suppliers in order to provide the specified services. Vendor Evaluation: The process shows how the vendors are evaluated for the implementation of the new information system for Goffredos Pizza. At first, the project plan is reviewed, then based on the project requirements, the vendor is selected (van der Aalst, 2013). Selection of Supplier: The supplier is selected for two key areas such as sales as well as distribution. The sales department sales the pizza to the customers and the distribution department delivers the pizza to the customers using delivery method system. Negotiation: It is the process of discussion aims at reaching an agreement. The process shows the actions that are taken to transfer the legal ownership of the documents (Koski 2013). Implementation: After analyzing all the above steps, the process of implementation of a new information system for Goffredos Pizza is processed. Service Management: It is the process that shows the intersection among the actual sales as well as customers (Nicoletti 2016). If further improvement is required, then the service management gives the chance to improve in the required areas. Figure 1: Process Flow Model (Source: Scheuerlein et al. 2012, pp-759) Task 4.04 Request for Information (RFI) Purpose of RFI Request for Information (RFI) is the standard business process that is used by the customers in order to collect written information based on the capabilities of different suppliers such as buying decisions (Council 2014). It reduces the time as well as the cost involved to evaluate potential suppliers as well as ensure the participants that they align with needs of the organization. Scope of RFI The request for information is created by the business analyst of Goffredos Pizza seeking a new information system for their organization that is categorized as an ordering system and payment system (Richardson et al. 2014). The ordering system takes the details of the orders from the customers and then delivers it to the Sales Assistant. After delivering the order to the customers, payment is received by the organization. This new information system is used for delivery of their ordered pizza to the customers (Graham et al. 2013). The RFI is completed as well as delivered on June 12, 2016, as well as preceded a successful evaluation of the information system for the store. Objectives of RFI To compile the details about the potential suppliers as well as their possible capabilities To advise the potential suppliers that Goffredos Pizza intends to source their product as well as services competitively To show that the store acts fairly as well as include all the potential customers for conducting the ordering method Request for Information Log Project Name: Implementation of Information System for Goffredos Pizza Project Manager: (Insert your Name) Project Description: Information System consists of Order delivery system and Transaction processing system RFI# Current Status Priority Request Description Requested by Assigned to Date requested Time Duration 01 Open Medium Status of the plans and specifications CEO Project Manager 02/06/2016 2 days 02 Open Critical Needs clarification on the implementation of new information system CEO Project Manager and Business Analyst 04/06/2016 3 days 03 Open Standard Benefits and risks of outsourcing of ICT CEO Business Analyst 07/06/2016 4 days Identification of potential suppliers The right suppliers provide most suitable goods as well as services at a suitable price to Goffredos Pizza. Online is the best way to locate the suppliers. The key consideration to choose the suppliers is affordability (Zheng Saifullah 2013). As after the delivery of the pizza to the customers, the payment option comes. Therefore, managing the finance requires priced suppliers. If the potential suppliers deliver the poor quality of service to the customers, then the pizza store incurs extra cost for replacement. If the store delivers food quality of services to the customers, then it influences risk to damage the reputation of the business. Reliability is the other key consideration to choose the suppliers (Poluha 2016). Those suppliers deliver right goods as well as services on time. The suppliers are reliable as they have enough resources as well as the system to ensure that they can deliver still they faces any issues. Outsourcing of ICT requires large suppliers so that they can better respond to various requests such as the rush of orders as well as holding on to stock (Dev et al. 2016). The local supplier is the best option to get the delivery of the orders quickly. Even choosing of a single supplier is an advantage as it helps to develop a close business relationship, but on the other hand, it has several risks. Therefore, Goffredos Pizza requires a selected group of potential suppliers against the problems and issues that the organization should face. Goffredos Pizza works collaboratively with their potential customers in order to deliver the highest quality of goods as well as services that provide with the best value to the customers. The suppliers of the pizza store are critical to improving the quality of the product, achieve the lowest cost, develop new technology and maintain on-time delivery (Langroodi Amiri 2016). It provides with required design of the new information system as well a support to meet the customer's requirements and needs of service. The fundamental principles of the suppliers are team collaboration, teamwork as well as cooperation (Puche et al. 2016). Selection of the right supplier is an onerous process for the pizza store as it helps the organization to meet customer's requirements, exceed regulatory standards, and drive the demand of the customer. It also builds a strong relationship with customers by building the strong brand reputation for the quality of products (Simao, Gonalves Rodriguez, 2016). At Goffredos Pizza, qualities, as well as safety, are the most important; therefore, selection of the best supplier is a vital business decision. The key criterion for selecting a supplier is value. Task 4.05 Evaluation Methodology Tender is a feature of good purchasing through which the experts question the wisdom of inviting tenders as their conflicts with new partnership sourcing approach. In the long-term agreement as well as partnership, the process starts with the invitation of a tender (Bergman Lundberg 2013). Before reaching the tender stage, it is required to have the management team to deal with the tender process. Before the invitation, Goffredos Pizza should have an idea to which organization is suitable for their supply sources those have knowledge of the contenders within the marketplace (Ahmad, et al. 2014). The information those are available in the tender is full trading name as well as address, the product group, specific type of products and turnover with past performance. The main objective of the tendering process is to make sure the best-fit supplier in order to select the supply of goods as well as services to the customers that offers best the value for money (Hossain, Chowdury Sarker 2013). The supplier should be having the skills such as they are technical, financially as well as commercially perceive their task. Tender Evaluation Culling of bids: The first step in the tender evaluation is the culling of the bids that are not justified the detailed evaluation. The grounds of elimination are documented in the evaluation plan (Vasilecas, Saulis Dereskevicius 2015). After the invitation of the tender, the bid analysis team assess all the components of the bids. In order to ensure that the bid is compliant and all parts are completed. Then the comparison is on the parts to identify the best value of money bid overall (Zhang Chen 2013). The team should consist of a technical expert, purchasing expert, commercial or legal expert. The method of comparison consists of inspection. Final Assessment: The final assessment ensures that all prices are properly covered within the offered price (Jurcik 2015). All the price escalation formulae are correct. It is required to enter negotiations with two or three bids, to reduce the cost in order to meet the estimate. Technical assessment: The technical members carry it out when cost alternatives are offered. If the detailed specifications are issued, the each detail should be checked to ensure that it confirms with the original (Khripunova et al. 2014). If the issue is based on the functional specification, then the checks should be limited to ensure the equipment, as well as service offered, will meet the user's requirements. Care is taken where the tender invitation stipulates any spares included within the offer must meet with stated requirements (Longo et al. 2016). The costs of the spares are compared with the main bid. Capacity assessment: It checks all the aspects of the capability of bidders in order to perform per the contract. It includes deeper inspection of the financial viability to make sure if they can purchase required raw materials (Allais Gobert 2016). The groups of assessment are aware of extra costs to occur as a result of their decision to accept or reject a specific bid. Transparency in assessment process: Transparency is maintained, and a clear documented audit trail is provided (Yazdani-Chamzini 2014). All the necessary changes, as well as issues, are documented and signed by responsible parties as well as filed with bid documents. List of KPI and SLA to deliver outsourced service Service Activities Performance Criteria KPI and SLA performance Direct strategic planning for outsourcing of ICT 1. Identification of the ICT services those are outsourced. 2. Establishment of the outsourcing model 3. Analyzing the impact on the current environment of organization 4. Development of a strategic plan to outsource IT services (Zhang Chen 2013). 100 % of the customers are satisfied with the performance criteria. Leading of risk management 1. Specification of the security requirements 2. Lead to the development of a strategy based on change management (Jurcik 2015). 3. Negotiation of the performance to outsource IT 4. Ensuring a risk mitigation in order to address the identified risks 80 % of the new information system gives outsourcing of inventory management to give best services to the customers. Monitoring the performance levels of outsourcing of ICT service performance agreement 1. Development of SLA for external IT provider 2. Monitoring the tracking as well as management of the SLA 3. Ensuring a continuous improvement of outsourcing of ICT 50 % of the new information system gives outsourcing of inventory management to give best services to the customers. Pay invoices Pay the invoices that match with the purchase order by the invoice due date (Longo et al. 2016). 100% of the invoices in every month match with the paid invoice due date. Delivery with budget The product is delivered within the given budget to the customers. 98 % within 15 days Test design efficiency The system is tested properly as per the requirements of the organization. 50 % of the new information system is tested to check their efficiency Order capture The sales assistant of the organization captures the order so that they can deliver the services within time (Allais Gobert 2016). 97% of the customers are happy with the services given by the organization. Inventory management Outsourcing of inventory management makes recommendations. Firstly, it is preferable that the penalties are proportional to underperformance rather than the lump sum ones (Bergman Lundberg 2013). It goes towards the mitigating strategic behavior by the suppliers. Secondly, bonuses for good performance are required to make a positive approach towards management. 50 % of the new information system gives outsourcing of inventory management to give best services to the customers. Purchasing and supplier management The contract is made between the purchaser as well as a supplier, so that define the services provided, acceptable as well as unacceptable service levels. Due to the contract between the purchaser as well as a supplier, it gives 75 % best services. Production The level of satisfaction the customers get from the using the service (Khripunova et al. 2014). If the order is delivered within the time and depended on the quality of the items. 50 % of the new information system produces the goods as well as gives services to meet the requirements of customers. Warehouse The system used by the organization to give the best services to the customers (Ramkumar 2016). The system gives 85% of services by implementing a best warehouse management system for the organizations. Task 4.06 Report to CEO Objectives of the report The report is based on outsourcing of ICT for Goffredos Pizza to deliver the best pizza order delivery services to their customers. In order to make their business operations more efficient, the store recommends implementing order delivery system as well as the payment system for their organization. It makes their business to run faster as well as makes their order delivery process more time consuming. The objectives of this report are to become familiar with the concept of outsourcing of ICT for the Goffredos Pizza as follows: To meet with satisfaction level of customers by implementing order delivery system To reduce the payment errors by implementing a transaction processing system To achieve a competitive advantage in the marketplace of northern Queensland To reduce the operational cost of the store by making their processes more efficient To give an IT infrastructure by software development and proper maintenance Background of the report The report is about Goffredos Pizza outsourcing of ICT. It is a strategic management approach that is used by the organization to deliver pizza delivery services to the customers. With outsourcing of ICT, the store outsourced their ICT to the vendors those are specialized in this IT field. After analyzing the business operations of Goffredos Pizza, the business analyst recommends implementing an order delivery system as well as a payment system for their business (Mahmood et al. 2015). With outsourcing, it makes their delivery process more efficient as well as it completes faster with giving better quality output. It also reduces the occurrence of errors. It supports the processes that give the organization more time in order to strengthen their core business processes. Outsourcing of ICT for Goffredos Pizza helps their organization to shift some of the IT implementation responsibilities to the outsourced vendors. Since the vendor is specialized in this field; therefore they are plan ning a risk mitigating factors better than the organization (Ghobadian et al. 2015). Finally, the other benefit of outsourcing is that it requires hiring the individuals in-house. Therefore, the recruitment, as well as cost of operation, reduces to a greater extent. Apart from the benefits of outsourcing, some risks are raised with the outsourcing of ICT. As outsourcing is cost-effective at the times, therefore hidden costs are involved with a signing of contract (Brownley et al. 2012). There is also the risk of receiving poor quality of work. It is identified that high employee turnover as well as capitalize on the organization leads to limit the technological capabilities. When the business analyst takes the decision of outsourcing within Goffredo's Pizza, the employees are feared of losing their jobs. The result is that they might not like the idea, and it results in a lack of interest and lack of quality work (Akamp Muller 2013). Apart from this, communication is most important as one of the successful criteria of a project. Due to outsourcing, it results in reducing direct communication among the organizations as well as customers (Murfield et al. 2016). Due to lack of communication, the customers are dissatisfied with their services, and it has an impact on the total implementation time of the information system. If Goffredos Pizza terminates the agreement with their outsourcing entity, then there may be a chance of risk of stolen of confidential as well as sensitive information. Processes undertook to outsource ICT for Goffredo's Pizza The business analyst applies the skills as well as knowledge to implement a strategic plan to outsource ICT for the organization to give virtualized ICT services to the organization. At the time of implementing any new information system for the organization, a tender is invited to select the best vendor for the organization (Matawale, Datta Mahapatra 2016). After the invitation as well as a selection of a vendor, the particular vendor is evaluated based on the full trading name as well as address, the product group, specific type of products and turnover with past performance of the vendor. After the evaluation of the tender, a review panel is prepared to provide the best value for money. The price, quality, as well as timing, provide a decision that is taken about the award of the contract (Pulles et al. 2015). Then, after reviewing the decision of the review panel, a list of KPI as well as SLA are to be delivered to outsource the ICT. KPI as well as SLA helps the organization to evaluate the performance of the organization due to the outsourcing of the ICT. The elements those are required to measure the performance of the vendor are direct strategic planning, leading of risk management as well as monitoring the performance levels to outsource IT services for the organization (Banting Blenkhorn 2015). The potential suppliers are chosen for the organization based on their analytical skills, communication, problem solving, and planning as well as technical skills. Those skills are essential to be there from the potential suppliers for outsourcing of ICT (Dowlatshahi, Karimi-Nasab Bahrololum 2015). The ICT services are to be outsourced should include data storage, help desk, network infrastructure, backup, and hardware and software support as well as disaster recovery. Outsourcing model is required for the procurement of the external services that are approved by the organization (Karsak Dursun 2015). SLA is also prepared to understand the services, responsibilities as well as guarantees. Negotiation is done between the supplier as well as customers. Scope of outsourcing of ICT Goffredo's Pizza comprises of outsourcing of their ordering delivery system as they are outsourcing it after the business administrations and client administrations. The extent of outsourcing of their ICT executes a legitimate order delivery strategy. They move past the conventional phone orders (Mak Nebebe 2016). Goffredo's Pizza is prepared to get instant message orders from the telephone. Progress in the ordering procedure give more noteworthy accommodation and also speed for the clients. The speedier the store takes the request; more probable they can discover more clients stroll in for to go orders (Moon et al. 2016). The business expert ought to check for the exactness of their administrations so with the conveyance orders. Outsourcing of ICT has a precise request framework that takes the ordering process more effectively. Solutions and suppliers evaluated In order to evaluate the supplier, a performance indicator is established. As Goffredo's Pizza is going to implement order delivery as well as a payment system, therefore with the use of those systems the business provide specified quality products as well as services to their customers at the right time (Hallikas Lintukangas 2016). Therefore, qualified, innovative as well as flexible suppliers are chosen those important contributors to the success. In this way, the process to evaluate the suppliers is fair for the organization. The performance of the supplier is evaluated evaluation forms, system metrics, software applications as well as a survey. After evaluating the performance of the supplier, they are chosen. It is required to maintain a good relationship with the suppliers as well as vendors. The mode of communication should be open as technology becomes advanced (Edwards 2016). Sometimes, issues are raised for the organization as well as their suppliers; therefore, those must be overcome to carry out the project work efficiently. Lastly, if the result of the evaluation process of the supplier is positive, then the particular supplier is asked to sign a confidentiality agreement with the organization (Aula Heinonen 2016). After the contract with the organization, the supplier helps to improve the existing system of the organization so that they can successfully implement order delivery and payment system for their business. Recommendations to the CEO After analyzing the entire report on outsourcing of ICT for Goffredo's Pizza, the business analyst suggested some recommendations to the CEO of the organization: The recommendations are as follows: The organization should follow all the applicable policies as well as guidelines to outsource the ICT. The organization should apply the international standard ISO 31000 risk management principles as well as legislations so that the data should be kept secured in the database system of the organization. The organization should refer to the Australian Government Cloud Computing Policy in order to outsource their ICT. Conclusion It is concluded that Goffredo's Pizza is the store that operates with the delivery of customer's pizza order. As the existing system of the store is manual, therefore they face a lot of problems in operating in the field of taking the pizza order, delivery of pizza as well as payment of the order. The entire process of the store is inspected by a business analyst that is being hired by Goffredo's Pizza store. After making the decision of implementation of an information system for ordering of pizza and receiving of payment for the order, the entire report is presented to the CEO for further examination. The Business Analyst prescribes the store to become agiler, enhance their operational effectiveness, decrease the expense and also address the issues of their clients for innovations all the more quickly. Along these lines, the choice of outsourcing of ICT is taken by the business analyst. It is useful for the association to end up more practical as there is no prerequisite of any ext ra finance. They can outsource their data storage requires as they would prefer not to purchase their own particular data storage devices. From the entire report, it is analyzed that the objectives of outsourcing of ICT are to reduce the risk as well as operational cost. This new information system delivers the orders of the customers as well as reduces the error at the time of payment. The business analyst analyzes on the advantages and disadvantages of outsourcing of ICT for the system. Outsourcing helps to serve the customers in the best possible way as well as gives them a new way to purchase their food items. It maintains loyalty as well as profit margin. ICT is required to run the store as it is required to arrange, screen, review and interact between the store operations. Outsourcing serves the clients in an ideal route and additionally gives them another approach to buying their food items. It keeps up loyalty as well as overall revenue of the store. Apart from the advantages, it also faces some risks such as the quality of the service, which is given by the service provider, is not guaranteed, and therefore, the outsourcing of ICT creates possible redundancies for the store. It reduces the direct communication among the organizations as well as customers, and it gives an impact on the relationship building process. There are some of the outsourcing delivery models that the organization uses such as onsite, offsite, offshore, nearshore as well as hybrid. The scope of outsourcing of their ICT helps to implement an order delivery system. The solicitation for data is made by the business expert of Goffredo's Pizza looking for another data framework for their association that is classified as a requesting framework and installment framework. Choice of the right supplier is an onerous procedure for the pizza store as it helps the association to meet client's necessities, surpass administrative guidelines, and drive the interest of the client. Recommendations The following are the recommendations that are suggested by the business analyst to the CEO of Goffredo's Pizza so that they can overcome the issues that are raised during the outsourcing of the ICT for the store are as follows: Reviewing the SLA: The service level agreement should be reviewed when the contract is made with the potential suppliers. The entire process of implementation of the information system depends on the SLA agreement that is done in the organization as well as the supplier. Training to the staffs of the organization: All the staffs those are working in the organization should be aware of using the new proposed information system. Therefore, the business analyst recommends giving training to the employees so that they can easily handle the order delivery system as well as a payment system. Following the Outsourcing guidelines and policies: Each of the organization has different outsourcing guidelines as well as policies. Therefore, it is recommended to follow all the organizational guidelines strictly, so that there are no chances of any risk at the time of outsourcing of ICT for the organization. CEO should establish policies for the new system for both the management team and employees. References Ahmad, F, Saman, MYM, Mohamad, FS, Mohamad, Z Awang, WSW 2014, Group decision support system based on enhanced AHP for tender evaluation, International Journal of Digital Information and Wireless Communications (IJDIWC),vol. 4, no. 2, pp.248-257. 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