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TOURISM, HOSPITALITY AND EVENTS (SIT07) hospitality Curriculum Framework COMMERCIAL preparedness STRAND SITXCOM002A relieve oneself IN A socially assorted environs HSC INDICATIVE HOURS: 10 HOSPITALITY 240 HOURS Clancy Catholic College RTO SITXCOM002A lop in a socially versatile Environment  sound judgment OVERVIEW SITXCOM002A WORK IN A SOCIALLY DIVERSE ENVIRONMENT ELEMENT 1. COMMUNICATE WITH CUSTOMERS AND COLLEAGUES FROM DIVERSE BACKGROUNDS PERFORMANCE CRITERIA 1.1 Value customers and colleagues from glacial heathenish groups and treat them with respect and sensitivity. 1.2 Take into consideration ethnical differences in all verbal and nonverbal communication. 1.3 Make attempts to chasten language barriers by communicating through the use of gestures, purify language, or simple words in English or the other person?s language. 1.4 Obtain assistance from colleagues, excerpt books or outside organisations when required. ASSESSMENT TOOL ASSESSORS SIGNATURE sound judgement assess brochure Activities Online interrogation 2. ADDRESS CROSS CULTURAL MIS- 2.1 Identify issues which may shit conflict or misunderstanding in the UNDERSTANDINGS workplace. 2.2 organise difficulties with the take people and seek assistance from team leaders or others where required. 2.

3 Consider possible cultural differences when difficulties of misunderstandings occur. 2.4 Make efforts to tender misunderstandings, taking account of cultural considerations. 2.5 Refer problems and unresolved issues to the enchant team leader or supervisor for follow-up. Assessmen t Task Booklet Activities Online testi! ng Clancy Catholic College RTO SITXCOM002A Work in a Socially Diverse Environment Training Package unit of measurement title Unit code Tourism, Hospitality and Events (SIT07) Work in a socially diverse environment efficacy empyrean Communication and Teamwork Sector Cross-Sector HSC Requirements and Advice HSC Indicative Hours SITXCOM002A Unit descriptor 10 This...If you command to get a full essay, order it on our website: OrderCustomPaper.com

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